Returns & Refunds Policy

To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.

Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.

An address error is not covered by our Stealth Shipping promise.

Returns

Please note, we are happy to assist you with any queries about your order within 90 days from the date when the order is sent.

Should you wish to return purchased goods for any reason, you need to contact us first by phone, fax or e-mail to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from KushSeed will be sent back at your cost.

Returned goods must be new, unused and in their original packaging.

Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.

The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.

Damaged / Faulty Goods

In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above.

We will refund any postage costs incurred when returning items back to us. In the UK, items should be returned via First Class Recorded Delivery. Overseas, items should only be returned using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.

Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.

Exchanges

If you would like to exchange your item(s) for different products in our range, please contact us first, within 14 days of receiving your order.

Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.

We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.

Refunds

We will refund the cost of returned goods. Shipping costs are non-refundable.

We do not refund the cost of returning the goods, except for returning faulty or damaged goods.

Refunds will be made by crediting your card or by a cheque, depending on the method used for payment.

Refunds will be made within 14 days of receipt of your return.